Agency Collection

Express Collections Pty Ltd, is a privately owned and operated collection agency,  based in Australia, with offices in Queensland - Sydney - Melbourne - Tasmania. We offer specialised collection and debt management services. We use our collection techniques and negotiating skills, to develop specific strategies for the collection of each debt, we don't just send a few standard letters and have a call centre make a couple of phone calls, like some of our competitors. We know from experience that debt collecting requires patience,persistence and personal interaction,it is what we do best.

Debt recovery and management of long overdue outstanding debts is emotional and time consuming for staff and management. We cater for small debts which would normally be written off, by using the self collection web based system called, Remote Electronic Collections (REC). This requires an annual membership fee and is free from all commissions, or the agency Collection process for more complex Collections, which is subject to a competitive Commission based Structure.

We are committed to providing fast, professional and cost effective debt collection service, with an emphasis on customer service. We are totally compliant with all legislative requirements, accepted industry standards and code of conduct, and while your thinking about your debtors, we're collecting for others, give us a call, and lets get started.

Proactive Collection by Telephone

The most important step in collecting debts is making contact with the debtor by telephone, this interaction with the debtor gives us the opportunity to establish the debtors financial situation, and determine wether the debtor has, the capacity to pay the debt, is unable to pay the debt, or is not interested in paying the debt. Our aim is to identify a debtors willingness and ability to pay, then apply pressure to obtain payment. We make your overdue priority so the debtor knows the debt is not going away and that action will only escalate if the debt is not paid.

Part Payment Method

Some people will experience financial hardship from time to time, and are unable to make a large payment at one time, they need the gentle approach. Most debtors are to embarrassed about the position they are in, and need re-assurance that collecting money is just business not personal, we can set up an installment program which will make  it more manageable for the debtor and once they start to make payments they will, not only reduce the debt, but they will feel better about them self. Payment arrangements are closely monitored to ensure the debtor adheres to the original agreement and bring defaults accounts quickly into order.

Personal Visits

When a more personal approach is required or further investigation is needed, we can visit the debtor at home or work, with the aim of obtaining payment or gathering further information that can assist in the collection process.

Company Credit Reports

A companies credit file can often give vital information when pursuing a debtor; we can access information held on a company through the public records register, ideal for obtaining information on current and previous directors.Company credit history will reveal, applications and defaults, court judgements and writs, securities, petitions or appointment of external administrators or liquidators. This information gives us the tools to make positive decisions and determine the best course of action in recovering the debt.

Mercantile Enquiries

Express Collections can also carry out mercantile enquiries on the debtor, this can assist in determining the credit worthiness of a debtor, these enquiries can also provide crucial information, like debtor background which includes applications and defaults, court judgements and Bankruptcy notices, such information can be critical in determining the recovery process. 

Legal Action

Although our experience in debt collecting give us the assurance of a smooth debt collecting process, and if properly executed the law can be leveraged to obtain payment from debtors who refuse to pay,however if all avenues have been exhausted through the non-legal system and legal is the only option, we work with a panel of accredited law firms experienced in this area, which provide cost effective, result driven cases, and make every attempt to obtain costs leaving minimal out of pocket expenses.

Conclusion

No matter where your debtors are located, with our highly trained collection staff, network of accredited agents and solid relationships with law firms, your matters can be moved forward with complete confidence.