Federal law requires us to tell you how we collect, use, share, and protect your personal information. Federal law also limits how we can use your personal information.

Protecting the privacy and security of consumers' personal information is very important to us. Please read this notice carefully to understand what we do with the personal information we collect both online and offline.

Privacy Policy

This privacy policy sets out how this website uses and protects information that you give this website when you use it.

This website is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

Collection and storage of personal information

Express Collections Pty Ltd collects and uses personal information primarily to administer recovery of outstanding debt amounts payable to our clients and for our administrative purposes.

Express Collections Pty Ltd may store personal information in hardcopy or electronically. We may be required by law to retain this information for a period of time after our business dealings have finished. It will be securely stored and disposed, or stripped of identification, when no longer required.

Where personal information is transferred overseas for data storage or for other services, we ensure that those who provide us with those services have their own Privacy Policy and procedures in place.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• To collect debts owing to us, or our clients
• We may use the information to improve your user experience.
• For the purpose of providing you with legal assistance.

We will disclose personal information to third parties only as permitted by the privacy act (1988) and there is a valid reason to do so.

Third parties may include:

• Credit reporting agencies
• Related corporate bodies, employees, agents, contractors and advisers.
• Service providers (e.g. Computer systems consultants, trust managers, document custodians, mailing houses and others) to enable them to perform those services.
• We will not use the information you submit on this website for direct marketing purposes.
• We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Access to your personal information

You can access the personal information we hold about you by contacting our privacy officer at:

Express Collection Pty Ltd
93/14-26 Markeri Street
Mermaid Beach QLD
Gold Coast 4218

Information will be provided to you with 14 Days, or within a reasonable time frame. In some situations we may exercise our right to deny you access to particular information deemed to reveal commercially sensitive decision processes or where legal action has been commenced. If we deny you access to your personal information we will explain our reasons for doing so.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Obtaining our privacy policy

This website may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1 Jan 2010.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.